Uluslararas\u0131 bir d\u00fcnyan\u0131n olmazsa olmaz\u0131 ileti\u015fim zorunlulu\u011fu elbette. Bu sebepledir ki, firmalar da bug\u00fcn m\u00fclakatlar\u0131nda \u00f6zellikle \u0130ngilizce konusunda olduk\u00e7a hassas davran\u0131yorlar. Bunun en \u00f6nemli sebebi \u0130ngilizcenin bug\u00fcn Lingua Franca yani d\u00fcnyada anla\u015fabilmek ve ileti\u015fim kurabilmek i\u00e7in kullan\u0131lan ortak d\u00fcnya dili olmas\u0131. Dolay\u0131s\u0131yla, \u015firketler de bunu bildikleri i\u00e7in m\u00fclakat s\u00fcrecinde \u0130ngilizce i\u00e7in ayr\u0131ca eleme yap\u0131yorlar.<\/p>\n
Decathlon da bu \u015firketlerden biri ve i\u015fe al\u0131m s\u00fcrecinde adaylardan belirli seviyede \u0130ngilizce yeterlilik talep ediyor.<\/p>\n
Biz de yaz\u0131m\u0131zda size yol g\u00f6stermesi ad\u0131na Decathlon hakk\u0131nda genel bilgi, Decathlon\u2019un i\u015fe al\u0131m s\u00fcreci, \u00e7al\u0131\u015fma \u015fartlar\u0131, \u0130ngilizce m\u00fclakat s\u00fcreci ve \u0130ngilizce m\u00fclakatta sorulma ihtimali olan ya da \u00f6ncesinde sorulmu\u015f sorular, cevaplar ve bu sorular\u0131n ve cevaplar\u0131n T\u00fcrk\u00e7esi \u015feklinde bir yard\u0131m kiti sunuyoruz!<\/p>\n
Kendisini \u201csporun yenilik\u00e7i y\u00fcz\u00fc\u201d olarak tan\u0131tan firma, T\u00fcrkiye k\u00f6kenli ve asl\u0131nda ilk olarak ihracat ama\u00e7l\u0131 kurulmu\u015f. 2006 y\u0131l\u0131nda \u00fcretime ba\u015flam\u0131\u015f ve Pazar ara\u015ft\u0131rmalar\u0131n\u0131n ard\u0131ndan, \u0130stanbul\u2019da ilk ofisini a\u00e7m\u0131\u015f. Tabii sonradan \u015fubeler, internet sat\u0131\u015f\u0131 derken sat\u0131\u015f a\u011f\u0131n\u0131 ve \u00fcretim hacmini olduk\u00e7a geni\u015fletmi\u015f. Hatta 2008 y\u0131l\u0131nda GPTW \u2013 Great Place To Work (\u00c7al\u0131\u015fmak i\u00e7in harika bir yer) \u00f6d\u00fcl\u00fcn\u00fc alarak, T\u00fcrkiye\u2019nin en iyi ikinci i\u015fvereni unvan\u0131n\u0131 alm\u0131\u015f.
Spor \u00fcr\u00fcnlerini uygun fiyatlardan satan Decathlon, sporun herkes i\u00e7in ula\u015f\u0131labilir oldu\u011fu g\u00f6r\u00fc\u015f\u00fcn\u00fc savunuyor ve bu ama\u00e7la da hizmet vermeye devam ediyor.
Biz de m\u00fclakattan \u00f6nce, Decathlon hakk\u0131nda edinece\u011finiz bilgilerin i\u015fe yarayaca\u011f\u0131na emin oldu\u011fumuz i\u00e7in bu k\u0131sma dikkat etmenizi tavsiye ediyoruz. Firma y\u00f6neticileri, \u00f6zellikle ara\u015ft\u0131r\u0131p bilerek gelen ilgili adaylar\u0131 her zaman daha fazla tercih ederler.<\/p>\n
Decathlon \u00e7al\u0131\u015fma \u015fartlar\u0131 konusunda da olduk\u00e7a ba\u015far\u0131l\u0131 firmalardan biri zira yukarda da bahsetti\u011fimiz en iyi ikinci i\u015fvereni unvan\u0131na sahip. Bu da personeline de\u011fer veren ve haklar\u0131n\u0131 g\u00f6zeten bir \u015firket oldu\u011funu ispatlar nitelikte.
Sosyal haklar\u0131 ve yan haklar da bu do\u011frultuda rekabet piyasas\u0131na ve \u00e7al\u0131\u015fana verilen de\u011fere g\u00f6re d\u00fczenleniyor.<\/p>\n
\u0130\u015fe al\u0131m s\u00fcreci ile ilgili ara\u015ft\u0131rma yapt\u0131\u011f\u0131m\u0131zda, s\u00fcrecin genel olarak keyifli oldu\u011funu s\u00f6yleyebiliriz.\u00a0\u00d6ncesinde kariyer siteleri \u00fczerinden yap\u0131lan ba\u015fvurular neticesinde Decathlon sizi bir ma\u011fazas\u0131na y\u00fcz y\u00fcze k\u0131sa bir g\u00f6r\u00fc\u015fmeye davet ediyor. Burada ma\u011faza m\u00fcd\u00fcr\u00fc ile \u00f6zge\u00e7mi\u015finizi teyit ama\u00e7l\u0131 genel bir g\u00f6r\u00fc\u015fme ger\u00e7ekle\u015ftiriyorsunuz ve ilk g\u00f6r\u00fc\u015fmenin olumlu olmas\u0131 halinde, yeniden telefonla aranarak grup m\u00fclakat\u0131na davet ediliyorsunuz.<\/p>\n
Grup m\u00fclakat\u0131nda \u00f6nce ka\u011f\u0131da kendinizi, en sevdi\u011finiz y\u00f6n\u00fcn\u00fcz\u00fc ya da sevmedi\u011finiz y\u00f6n\u00fcn\u00fcz\u00fc ifade eden bir resim \u00e7izmeniz isteniyor. Sonras\u0131nda ise vaka \u00e7al\u0131\u015fmalar\u0131 ger\u00e7ekle\u015ftiriliyor. Bunlara \u00f6rnek verecek olursak, ilk a\u015famay\u0131 ge\u00e7en adaylar iki gruba ayr\u0131l\u0131yor ve gruplar\u0131n her birine; 3 senelik bir m\u00fcd\u00fcr\u00fcn 5 ayd\u0131r d\u00fc\u015f\u00fck bir performans g\u00f6sterdi\u011fi ve bu y\u00fczden genel m\u00fcd\u00fcr\u00fcn onu i\u015ften \u00e7\u0131karmas\u0131 ya da \u00e7\u0131karmamas\u0131 gerekti\u011fi konusu ile ilgili m\u00fcnazara g\u00f6revi veriliyor. Bu \u00f6rnek elbette geni\u015fletilebiliyor. \u00d6rne\u011fin, envanterden bir \u00fcr\u00fcn se\u00e7ip, bu \u00fcr\u00fcn\u00fc y\u00f6neticilere satmak i\u00e7in u\u011fra\u015fman\u0131z da istenebiliyor.<\/p>\n
Bu grup m\u00fclakat\u0131n\u0131n ard\u0131ndan ba\u015far\u0131l\u0131 olduysan\u0131z bu kez de benzer konseptte bir \u0130ngilizce m\u00fclakata \u00e7a\u011fr\u0131l\u0131yorsunuz.\u00a0Burada, \u015firketin kapsad\u0131\u011f\u0131 t\u00fcm markalar hakk\u0131nda sorular soruluyor ve \u015firketi tan\u0131y\u0131p tan\u0131mad\u0131\u011f\u0131n\u0131z \u00f6l\u00e7\u00fcl\u00fcrken bir yandan da \u0130ngilizce konu\u015fma beceriniz g\u00f6zlemleniyor.<\/p>\n
Sat\u0131\u015fa y\u00f6nelik \u00e7al\u0131\u015faca\u011f\u0131n\u0131z i\u00e7in ve sekt\u00f6r asl\u0131nda perakende sat\u0131\u015f sekt\u00f6r\u00fc oldu\u011fu i\u00e7in, en fazla \u00f6nem verilen dil beceriniz de haliyle \u201ckonu\u015fma\u201d oluyor ve sizden ak\u0131c\u0131 bir \u0130ngilizce bekleniyor. Ard\u0131ndan bir video, resim ya da benzer bir medya g\u00f6r\u00fcnt\u00fcs\u00fc adaylara izletiliyor ya da g\u00f6steriliyor ve bu g\u00f6r\u00fcnt\u00fcden ne \u00e7\u0131kard\u0131\u011f\u0131n\u0131z\u0131 anlatman\u0131z bekleniyor.<\/p>\n
Bu keyifli grup m\u00fclakatlar\u0131n\u0131n ard\u0131ndan her \u015feyin yolunda gitmesi halinde size ula\u015f\u0131larak teklif yap\u0131l\u0131yor. Teklifi kabul ederseniz, \u015fimdiden hay\u0131rl\u0131 olsun!<\/p>\n
Of course, communication is a must in an international world. For this reason, companies are also very sensitive about English in their interviews today. The most important reason for this is that English is the common language of Lingua Franca, which is used to communicate and interact in the world. Hence, companies know they are doing this, and they are also screening for English during the interview process.<\/p>\n
Decathlon is one of these companies and demands a certain level of English proficiency from the candidates in the recruitment process. In order to guide you in our post, we offer general information about Decathlon, Decathlon’s hiring process, working conditions, English interview process, and a help kit in the form of an English interview that may or may not have been asked in the interview!<\/p>\n
The firm Decathlon which is calling himself as “the innovative face of sport, actually originated in Turkey and was first established for the purpose of export. It started production in 2006 and opened its first office in Istanbul after market researches. Of course, branches later expanded the sales network and production volume when it comes to internet sales. Even in 2008 GPTW – Great Place to Work\u00a0 award, brought the company the title of the second best employer of Turkey.<\/p>\n
Decathlon, which sells sports products at affordable prices, defends the view that sports are accessible to everyone and continues to serve for this purpose.<\/p>\n
We recommend that you pay attention to this part before interview, as we are sure that the information you will receive about Decathlon will help you. Company managers always prefer the candidates who come to know and search intentionally.<\/p>\n
Decathlon is one of the companies that are very successful in terms of working conditions because it has the title of the second best employer we mentioned above. This proves that it is a company that values its staff and respects their rights.
Social rights and benefits are regulated according to the competition market and the value given to the employee.<\/p>\n
When we do research on the recruitment process, we can say that the process is generally enjoyable.As a result of applications made through career sites, Decathlon invites you to a store for a brief interview. Here you have a general meeting with the store manager to confirm your resume, and if the first meeting is positive, you are called back by phone and are invited for a group interview.
In the group interview, you are asked to draw a picture on the paper that expresses yourself, your favorite direction or your dislike. Then, case studies are carried out. As an example, the candidates who pass the first stage are divided into two groups and each of the groups; The 3-year manager is given the debate on the issue that he has been performing poorly for 5 months and that the general manager should or should not dismiss him. This example can of course be extended. For example, you may be asked to choose a product from the inventory and try to sell it to managers.<\/p>\n
If you succeeded after this group interview, this time you are called for an English interview with a similar concept.Here, questions are asked about all the brands covered by the company, and whether you know the company is measured or not, your ability to speak English is observed.
Since you will work towards sales and the industry is actually the retail sector, your most important language skills are \u201cspeaking\u201d as well, and you are expected to have fluent English. Then a video, picture or similar media image is displayed or displayed to the candidates and you are expected to explain what you extracted from this image.<\/p>\n
If everything goes well after these pleasant group interviews, you are contacted and offered. If you accept the offer, good luck already!<\/p>\n
Firstly, you need to know that Decathlon has similar questions and answers with some other brands in sales in the interview. So we will share both traditional sample retailment interview questions and specifically sample interview questions on sport area.
Once you\u2019ve done a little research about the company, it\u2019s time to prepare for the interview itself. Usually your interview will take place on Skype or over the telephone (or even in person). It\u2019s important to be prepared to answer questions on the spot without mincing your words or drawing blanks.<\/p>\n
1. Do you work well with people?<\/p>\n
I work really smoothly with others. I think that’s really important in our department which is retail.\u00a0 It is also very important for us to always remember that we are on the same team.<\/p>\n
2. What is good customer service?<\/p>\n
According to me, the core of good client support is obliging clients. That implies welcoming them merrily and having the information to respond to their inquiries too. I generally give clients a grin and welcome, and attempt to become more acquainted with store stock, as well.This guarantees that if a client has an inquiry concerning estimating or fit, I’m prepared with an answer.<\/p>\n
3. What hours are you available?<\/p>\n
Since I’m a student, I’m not accessible during class hours. For me, that is Monday and Wednesday mornings, just as late in the Friday evening. Other than that, I’m accessible to work any move you have accessible \u2014 and I’m energetic for a considerable length of time, so evenings and ends of the week are suitable for me.<\/p>\n
4. Why do customers shop at this store?<\/p>\n
Everything is just about the experience. For example, at my nearby office, there’s constantly a light consuming. Different branches I’ve been to have crisp blossoms. Furthermore, I’ve seen how the agents give me a chipper welcome and customized suggestions. Nobody ever appears as though they’re forcefully offering to me. All the way, I think clients appreciate the experience of making an appearance at Decathlon Company \u2014 it resembles a treat.<\/p>\n
5. A customer becomes irate with you, and demands to speak to your supervisor. How do you handle the situation?<\/p>\n
At the point when I address clients, I generally attempt to be compassionate, and genuinely comprehend and fix the issue. Be that as it may, now and then, an issue isn’t fixable or a client is simply in a genuinely terrible state of mind. On the off chance that a client requested to address my manager, I’d concur, and furthermore apologize for not having the option to determine the circumstance. At that point, I’d get my chief as quick as could reasonably be expected, and clarify the conditions so my director would be set up to manage the client. Subsequently, I’d most likely approach my administrator for criticism, in the event that there’s anything I can do to keep away from a comparable circumstance later on.<\/p>\n
6. Why are you applying to work here?<\/p>\n
For my entire life I’ve been a major costumer of clothing. I love shopping and I can understand the difference in quality of the product. That is why I can give advice to loved ones about dress. I’d love to work at Decathlon to have the option to assist clients with discovering clothings\u2014regardless of whether it’s a particular title they can’t discover by themselves or decide whether the dress they had tried is good fort hem or not.<\/p>\n
7. What would you do if your replacement doesn’t show up?<\/p>\n
My initial step is connect with my substitution, to get a feeling of the circumstance. I’d need to know whether the individual is a finished no-appear, or simply trapped in rush hour gridlock. At that point, I’d discover my administrator and told her about the circumstance, so we could make sense of elective choices together.<\/p>\n
8. If hired, how long do you plan on working here?<\/p>\n
Whenever procured, I’d prefer to work with Decathlon Company on a long haul premise. I’m in school for the following four years, and anxious for a steady job and to be a piece of the group here.<\/p>\n
9. The credit card machine is broken. What do you say to the customers?<\/p>\n
The prior individuals realize the machines are down, the better. So first, I’d ensure my chief knew about the circumstance. At that point, I’d recommend setting up a sign to illuminate clients that the machine is down, so they can hurry to the ATM before getting to the sales register. As clients paid, I’d apologize for the bother and express gratitude toward them for their comprehension.<\/p>\n
10. What do you see as your greatest strength?<\/p>\n
Having solid relational abilities implies that I can function admirably with other colleagues, and that I am additionally truly happy with collaborating with clients. I will in general consider myself a genuine social butterfly, and I truly appreciate associating with clients and helping them discover the things they’re searching for.<\/p>\n
\u2022 What do sports do to your life?
\u2022 What would be your approach to the problematic customer?
\u2022 Why do you want to work with Decathlon?
\u2022 Imagine that you were the store manager and you needed to increase your store income as soon as possible (in 1 month). What would you do?
\u2022 Imagine that your co-worker stole something and you saw him\/her. What would you do?<\/p>\n
\u2022 Imagine that the running shoe was broken in 2 days. It is because of user error 100 %. However, customer insists of changing the product. You are not allowed to exchange it. How would be your explanation to the customer in this situation?
\u2022 Imagine that you were the cashier in the store. There are many customers waiting in the queue and the one in the line raises difficulties. What would be your solution in such situation?
\u2022 Which sport do you do?<\/p>\n
\u00a0<\/p>\n
1. Please describe your job title and primary duties.<\/p>\n
I was a footwear partner, fundamentally helping clients discover their shoes and prescribing various kinds of shoes, at that point restocking after that and tidying up around evening time. We had a lot of individuals carrying out shutting responsibility and that is simply restocking the entirety of the shoes and doing such sort of stuff.<\/p>\n
2. How was the workplace?<\/p>\n
It was a decent situation, cheerful condition. Everybody was continually grinning, conversing with one another. They truly needed everybody to fill in as a group and get together. That was one thing that was great about it.<\/p>\n
3. How might you portray the application and meeting process?<\/p>\n
The application was all on the web and afterward I went in for a subsequent just to converse with them about it. At that point I got a meeting set up after they called me. They said they took a gander at my application and called me. I got a meeting set up and I think I began working three days after that.<\/p>\n
4. What questions did the interviewer pose during the prospective employee meeting?<\/p>\n
They asked me the standard inquiries, professional training, what you would do in some circumstance. Nothing as well, I would figure, intrusive or excessively unpleasant, simply straightforward inquiries.<\/p>\n
5. How were you told that you gotten the job?<\/p>\n
It was about seven days after I did the meeting that they trained me. They felt free to call me and revealed to me that I got the activity and that they might want to prepare me. They got my accessibility, clearly, when they did the meeting. I had rounded out an accessibility plan. When I got contracted, I came in, did the preparation with them, however we plan everything in that spot on the telephone similarly as the one the activity preparing and the wellbeing prudent recordings that I needed to round out and watch and take part in the preparation for.<\/p>\n
6. What set you apart from different candidates?<\/p>\n
I truly was acceptable at completing my area and I simply needed to feel free to complete everything. I needed to get my work off the beaten path. Also, I believe in being honest was also my advantage in the interview.<\/p>\n
7. What would you want to suggest others to be successful in a sport brand interview?<\/p>\n
You just need to be interested in a kind of sport. Also you need a high patience. Essentially, simply be focused on your job before the interview and do a research about the company.<\/p>\n
\u00a0<\/p>\n
\u00a0<\/p>\n
\u00a0<\/p>\n
Sorular\u0131n ve cevaplar\u0131n T\u00fcrk\u00e7e kar\u015f\u0131l\u0131klar\u0131:<\/p>\n
M\u00fclakatlar ne \u015fekilde olursa olsun en \u00f6nemlisi ilk intibad\u0131r. Elbette bunun yaz\u0131l\u0131 bir \u015femati\u011fi yok ve \u015funu yaparsan\u0131z m\u00fckemmel bir intiba b\u0131rak\u0131rs\u0131n\u0131z diye kimse s\u00f6yleyemez fakat yaz\u0131l\u0131 olmayan kurallardan ilki g\u00fczel bir g\u00f6r\u00fcn\u00fc\u015ft\u00fcr. \u015eart de\u011fil ve bunun i\u00e7in haz\u0131rlanmasan\u0131z da size kimse neden g\u00fcnl\u00fck k\u0131yafetleriniz ile geldiniz demez ancak m\u00fclakat\u0131 yapanlar yine de ister istemez bunu dikkate alacakt\u0131r. \u0130ngilizceniz hangi do\u011frultuda \u00f6l\u00e7\u00fclecek konusuna de\u011finirsek dil ve kelime bilginiz \u00f6ncelikli olarak okuma beceriniz de test edilecektir. Telaffuzunuz nas\u0131l ve sorulan sorulara kar\u015f\u0131 kendinizi ak\u0131c\u0131 bir \u015fekilde ifade edebiliyor musunuz gibi kritik noktalar de\u011ferlendirmeye al\u0131nacakt\u0131r.
\u015eimdi dilerseniz daha \u00f6ncesinde Decathlon i\u015fe al\u0131m m\u00fclakatlar\u0131nda sorulmu\u015f hem \u015firkete ait hem de ma\u011fazac\u0131l\u0131k sekt\u00f6r\u00fcne ait sorulara benzeyen \u0130ngilizce sorulara ve muhtemel yan\u0131tlar\u0131na bir g\u00f6z atal\u0131m.
Size verdi\u011fimiz cevaplar\u0131n \u00f6rnek ve olas\u0131 cevaplar oldu\u011funu ve bu cevaplar\u0131 kendinize g\u00f6re uyarlaman\u0131z gerekti\u011fini belirtmekte de fayda var elbette.<\/p>\n
1. \u0130nsanlarla \u00e7al\u0131\u015fma konusunda nas\u0131ls\u0131n\u0131zd\u0131r?<\/p>\n
Ba\u015fkalar\u0131yla ger\u00e7ekten sorunsuz \u00e7al\u0131\u015f\u0131yorum. San\u0131r\u0131m bu, pistteki herkesin ayn\u0131 ekibin bir par\u00e7as\u0131 gibi g\u00f6r\u00fcnmesinin \u00f6nemli oldu\u011fu perakende sat\u0131\u015fta ger\u00e7ekten \u00f6nemli.<\/p>\n
2. \u0130yi m\u00fc\u015fteri hizmeti nedir?<\/p>\n
Bana g\u00f6re, iyi m\u00fc\u015fteri hizmetinin en can al\u0131c\u0131 noktas\u0131, m\u00fc\u015fterileri iyi a\u011f\u0131rlamakt\u0131r. Bu da asl\u0131nda onlar\u0131 g\u00fcler y\u00fczle kar\u015f\u0131lamak ve sorduklar\u0131 sorular\u0131 cevaplayabilecek bilgiye sahip olmak demektir. Kendi ad\u0131ma m\u00fc\u015fterileri her zaman g\u00fcl\u00fcmseme ile kar\u015f\u0131lar\u0131m ve ayn\u0131 zamanda da ma\u011fazadaki \u00fcr\u00fcnleri \u00f6\u011frenmeye \u00e7al\u0131\u015f\u0131r\u0131m. Bu da m\u00fc\u015fterinin beden ya da renkle ilgili sorusu oldu\u011funda verecek bir cevab\u0131m olmas\u0131na yard\u0131m eder.<\/p>\n
3. Hangi g\u00fcn ve saatlerde \u00e7al\u0131\u015fabilirsiniz?<\/p>\n
Okulum oldu\u011fu i\u00e7in ders saatlerinde ne yaz\u0131k ki m\u00fcsait olam\u0131yorum. Benim durumumda bu Pazartesi ve \u00c7ar\u015famba sabahlar\u0131 ve bir de Cuma ak\u015famlar\u0131 oluyor. Bunlar\u0131n d\u0131\u015f\u0131nda sizin uygun g\u00f6rd\u00fc\u011f\u00fcn\u00fcz herhangi bir vardiyada \u00e7al\u0131\u015fabilirim. \u00c7al\u0131\u015fma konusunda s\u0131k\u0131nt\u0131m olmad\u0131\u011f\u0131n\u0131 belirtmek isterim bu y\u00fczden gece vardiyalar\u0131 ya da hafta sonlar\u0131 da benim i\u00e7in uygundur.<\/p>\n
4. M\u00fc\u015fteriler neden buradan al\u0131\u015fveri\u015f yaps\u0131nlar?<\/p>\n
Asl\u0131nda bu tamamen deneyimle alakal\u0131. \u00d6rnek verecek olursam, benim evimin yak\u0131n\u0131ndaki \u015fube \u00e7ok s\u0131k\u0131 \u00e7al\u0131\u015f\u0131yor ve s\u00fcrekli sat\u0131\u015f yap\u0131yor. \u015eunu fark ettim ki, sat\u0131\u015f personeli bana ne kadar g\u00fcler y\u00fczle davran\u0131r ve ki\u015fisel tavsiye verirse, ben\u00a0 o kadar mutlu oluyorum. Kimse bask\u0131yla sat\u0131\u015f yapmaya \u00e7al\u0131\u015f\u0131yor gibi g\u00f6r\u00fcnm\u00fcyor mesela. Bence olay tamamen m\u00fc\u015fterilerin daha \u00f6nceki al\u0131\u015fveri\u015f deneyimleriyle alakal\u0131; bu y\u00fczden\u00a0 \u015firketini tercih ediyorlar. Yani kendilerine nas\u0131l davran\u0131ld\u0131\u011f\u0131na \u00f6nem veriyor ve bu deneyime g\u00f6re hareket ediyorlar.<\/p>\n
5. Diyelim ki bir m\u00fc\u015fteri size sinirlendi ve y\u00f6neticinizle konu\u015fmak istedi\u011fini s\u00f6yl\u00fcyor. Durumu nas\u0131l idare edersiniz?<\/p>\n
Ben m\u00fc\u015fterilerle konu\u015furken her zaman empati kurmay\u0131 denerim ve onlar\u0131 ger\u00e7ekten anlayarak sorunlar\u0131 \u00e7\u00f6zmeye \u00e7al\u0131\u015f\u0131r\u0131m. Fakat bazen sorun ger\u00e7ekten i\u00e7inden \u00e7\u0131k\u0131lacak gibi olmayabiliyor ya da m\u00fc\u015fteri k\u00f6t\u00fc g\u00fcn\u00fcnde olabiliyor. E\u011fer bir m\u00fc\u015fteri y\u00f6neticimle konu\u015fmak isterse, bunu kabul eder ve sorununu \u00e7\u00f6zemedi\u011fim i\u00e7in \u00f6z\u00fcr dilerim. Sonras\u0131nda bir ko\u015fu ve m\u00fcmk\u00fcn olabildi\u011fince h\u0131zl\u0131 bir \u015fekilde y\u00f6neticimin yan\u0131na gidip sorundan bahsederim ve b\u00f6ylece y\u00f6neticim m\u00fc\u015fterinin yan\u0131na geldi\u011finde soruna bir \u00e7\u00f6z\u00fcmle gelecek vakti kazanm\u0131\u015f olur. Sonras\u0131nda da muhtemelen y\u00f6neticimle geri bildirim i\u00e7in g\u00f6r\u00fc\u015f\u00fcr\u00fcm. Gelecekte tekrar benzer bir durum olmas\u0131n\u0131 \u00f6nlemek i\u00e7in yapabilece\u011fim bir \u015fey olup olmad\u0131\u011f\u0131 ile ilgili bilgi al\u0131r\u0131m.<\/p>\n
6. Burada neden \u00e7al\u0131\u015fmak istiyorsunuz?<\/p>\n
Hayat\u0131m boyunca giyim sekt\u00f6r\u00fcn\u00fcn s\u0131k\u0131 bir m\u00fc\u015fterisi oldum. Al\u0131\u015fveri\u015fi severim ve \u00fcr\u00fcnler aras\u0131ndaki kalite fark\u0131n\u0131 da anlayabilirim. Belki de bu y\u00fczden sevdiklerin k\u0131yafet konusunda karars\u0131z kald\u0131klar\u0131nda benden tavsiye al\u0131rlar. Decathlon ma\u011fazas\u0131nda da m\u00fc\u015fterilere spor \u00fcr\u00fcnleri se\u00e7eneklerinde yard\u0131mc\u0131 olabilmek i\u00e7in ve spor d\u00fcnyas\u0131n\u0131 ke\u015ffedebilmeleri i\u00e7in yard\u0131mc\u0131 olabilmek ad\u0131na \u00e7al\u0131\u015fmak isterim.<\/p>\n
7. Sizden sonra \u00e7al\u0131\u015facak olan i\u015f arkada\u015f\u0131n\u0131z i\u015fe gelmezse ne yapars\u0131n\u0131z?<\/p>\n
Yapaca\u011f\u0131m ilk \u015fey durum hakk\u0131nda bilgi alabilmek i\u00e7in i\u015f arkada\u015f\u0131ma ula\u015fmak olur. Bu ki\u015finin tamamen gelmeyece\u011fini mi yoksa sadece trafikte kalmak gibi bir durumun ortas\u0131nda m\u0131 kald\u0131\u011f\u0131n\u0131 \u00f6\u011frenirim. Sonras\u0131nda ise y\u00f6neticimi bulurum ve ona durum hakk\u0131nda bilgi veririm. B\u00f6ylece beraber alternatif \u00e7\u00f6z\u00fcmler \u00fczerine konu\u015fup ne yapabilece\u011fimize bakar\u0131z.<\/p>\n
8. \u0130\u015fe al\u0131n\u0131rsan\u0131z burada ne kadar s\u00fcre \u00e7al\u0131\u015fmay\u0131 d\u00fc\u015f\u00fcn\u00fcyorsunuz?<\/p>\n
E\u011fer i\u015fe al\u0131n\u0131rsam uzun y\u0131llar Decathlon ile \u00e7al\u0131\u015fmak isterim. \u00d6n\u00fcm\u00fczdeki d\u00f6rt y\u0131l boyunca okulum devam edecek ve burada tak\u0131m\u0131n bir par\u00e7as\u0131 olup kal\u0131c\u0131 olmay\u0131 ger\u00e7ekten \u00e7ok isterim.<\/p>\n
9. Pos cihaz\u0131n\u0131n bozuldu\u011funu farz edelim. M\u00fc\u015fterilere ne dersin?<\/p>\n
\u0130nsanlar pos cihaz\u0131n\u0131n bozuldu\u011funu ne kadar erken bilirse, o kadar iyi bence. Bu y\u00fczden ilk olarak m\u00fcd\u00fcr\u00fcm\u00fc durumdan haberdar ederim. Sonras\u0131nda m\u00fc\u015fterilerin de durumdan haberdar olmalar\u0131 i\u00e7in cihaz\u0131n bozuk oldu\u011funa dair bir tabela ya da i\u015faret koymay\u0131 \u00f6neririm. B\u00f6ylece m\u00fc\u015fteriler kasaya gelmeden \u00f6nce ATM\u2019ye gidip para \u00e7ekebilirler. M\u00fc\u015fteriler \u00f6deme yapt\u0131k\u00e7a da aksakl\u0131k i\u00e7in onlardan \u00f6z\u00fcr dileyip anlay\u0131\u015flar\u0131 i\u00e7in te\u015fekk\u00fcr ederim.<\/p>\n
10. Size g\u00f6re en g\u00fc\u00e7l\u00fc y\u00f6n\u00fcn\u00fcz nedir?<\/p>\n
Kuvvetli ileti\u015fim becerilerim vard\u0131r ki bu da \u00e7al\u0131\u015fma arkada\u015flar\u0131mla iyi ge\u00e7inerek \u00e7al\u0131\u015fabilece\u011fimi g\u00f6sterir. Bunun d\u0131\u015f\u0131nda m\u00fc\u015fterilerle etkile\u015fimdeyken de olduk\u00e7a rahat\u0131md\u0131r. Kendimi tam olarak insan canl\u0131s\u0131 biri olarak ifade edebilirim ve m\u00fc\u015fterilerle ileti\u015fim olmaktan ve onlara arad\u0131klar\u0131 \u015feyi bulmalar\u0131nda yard\u0131mc\u0131 olmaktan keyif al\u0131r\u0131m.<\/p>\n
\u2022 Sporun hayat\u0131n\u0131zdaki \u00f6nemi nedir?
\u2022 Sorun \u00e7\u0131karan bir m\u00fc\u015fteriye olan yakla\u015f\u0131m\u0131n\u0131z nedir?
\u2022 Neden Decathlon\u2019da \u00e7al\u0131\u015fmak istiyorsunuz?
\u2022 M\u00fc\u015fterinin ald\u0131\u011f\u0131 ayakkab\u0131n\u0131n 2 g\u00fcn sonras\u0131nda patlad\u0131\u011f\u0131n\u0131 ve bunun da %100 kullan\u0131c\u0131 hatas\u0131 oldu\u011funu hayal edin. Ancak m\u00fc\u015fteri \u0131srarla de\u011fi\u015fim talep ediyor. Sizin de de\u011fi\u015ftirmeye izniniz yok. Bu durumda m\u00fc\u015fteriye ne gibi bir a\u00e7\u0131klama yapars\u0131n\u0131z?
\u2022 Ma\u011fazada kasiyer olarak g\u00f6rev alsayd\u0131n\u0131z, s\u0131rada bekleyen bir \u00e7ok m\u00fc\u015fteri varken ve s\u0131rada olan m\u00fc\u015fteri size zor anlar ya\u015fat\u0131yorken, bu durumda ne yapard\u0131n\u0131z?
\u2022 Hangi spor dal\u0131yla u\u011fra\u015f\u0131yorsunuz ?<\/p>\n
\u00a0<\/p>\n
1. \u0130\u015f tan\u0131m\u0131n\u0131z\u0131 yap\u0131p ba\u015fl\u0131ca g\u00f6revlerinizi iletebilir misiniz?<\/p>\n
Ben ayakkab\u0131 b\u00f6l\u00fcm\u00fcnde y\u00f6neticiydim. Temel olarak m\u00fc\u015fterilerin kendilerine en uygun ayakkab\u0131 modelini ke\u015ffetmelerine yard\u0131m ediyordum. G\u00fcn sonunda ise satin al\u0131nmayan \u00fcr\u00fcnleri yeniden stok giri\u015fine tabi tutuyor ve ma\u011fazan\u0131n toparlanmas\u0131n\u0131 sa\u011fl\u0131yordum. Ma\u011faza kapan\u0131\u015f\u0131nda bu i\u015flerden sorumlu bir s\u00fcr\u00fc insan vard\u0131 ve her ak\u015fam t\u00fcm ma\u011fazay\u0131 ba\u015ftan sto\u011fa giriyorduk.<\/p>\n
2. \u00c7al\u0131\u015fma ortam\u0131n\u0131z nas\u0131ld\u0131?\u00a0G\u00fczel ve keyifli bir ortam vard\u0131. Herkes daima g\u00fcl\u00fcms\u00fcyor ve birbiriyle sohbet ediyordu. Marka insanlar\u0131n bir ekip olarak \u00e7al\u0131\u015fmas\u0131n\u0131 istiyordu, bu en iyi y\u00f6nlerinden biriydi diyebilirim.<\/p>\n
3. \u0130\u015f ba\u015fvurunuzu ve m\u00fclakat s\u00fcrecini biraz anlatabilir misiniz?<\/p>\n
Ba\u015fvurular online olarak al\u0131nd\u0131 ve takibinde beni \u00f6zge\u00e7mi\u015fimle ilgili detaylar\u0131 konu\u015fmak i\u00e7in \u00e7a\u011f\u0131rd\u0131lar. Sonras\u0131nda ikinci bir randevu i\u00e7in arand\u0131m ve ikinci randevudan yakla\u015f\u0131k \u00fc\u00e7 g\u00fcn sonra da i\u015fe ba\u015flad\u0131m.<\/p>\n
4. M\u00fclakat s\u0131ras\u0131nda size hangi sorular y\u00f6neltildi?<\/p>\n
Bana klasik m\u00fclakat sorular\u0131 soruldu; Daha \u00f6nceki tecr\u00fcbelerim, belirli bir durumda kalm\u0131\u015f olsayd\u0131m ne yapard\u0131m gibi vaka sorular\u0131 vard\u0131. Ben daha zorlay\u0131c\u0131 olaca\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnm\u00fc\u015ft\u00fcm ama gayet rahatlat\u0131c\u0131yd\u0131.<\/p>\n
5. \u0130\u015fi ald\u0131\u011f\u0131n\u0131z\u0131 nas\u0131l \u00f6\u011frendiniz?<\/p>\n
M\u00fclakattan yakla\u015f\u0131k bir hafta sonra bana i\u015fi ald\u0131\u011f\u0131ma dair bir arama yapt\u0131lar ve bir e\u011fitim alaca\u011f\u0131m\u0131 s\u00f6ylediler. M\u00fclakat s\u0131ras\u0131nda m\u00fcsaitli\u011fimi, ne zaman uygun olabilece\u011fimi sormu\u015flard\u0131. G\u00f6r\u00fc\u015fmenin ard\u0131ndan da m\u00fcsait oldu\u011fum g\u00fcnleri i\u015faretledi\u011fim bir \u00e7izelge doldurdum. Sonras\u0131nda gidip e\u011fitimlerine kat\u0131ld\u0131m ve i\u015fe ba\u015flam\u0131\u015f oldum.<\/p>\n
\u00a0<\/p>\n
6. Sizi di\u011fer adaylardan ay\u0131ran neydi?<\/p>\n
Ben kendi b\u00f6l\u00fcm\u00fcm\u00fc ba\u015far\u0131yla tamamlad\u0131m ve devam ettim. Her \u015feyin kusursuz olmas\u0131na dikkat ettim. Bunun d\u0131\u015f\u0131nda m\u00fclakatta d\u00fcr\u00fcst davranmam da benim avantaj\u0131ma olan bir durum olu\u015fturmu\u015ftu.<\/p>\n
7. Spor \u00fcr\u00fcnleri satan bir firman\u0131n m\u00fclakat\u0131na girecek olan adaylara ne \u00f6nermek istersiniz?<\/p>\n
\u00d6ncelikle mutlaka bir spor dal\u0131yla ilgili olmalar\u0131n\u0131. Ayr\u0131ca \u00e7ok sab\u0131rl\u0131 olmak gerekiyor. M\u00fclakattan \u00f6nce i\u015fe odaklan\u0131n ve mutlaka \u015firket hakk\u0131nda k\u0131sa bir ara\u015ft\u0131rma yap\u0131n.<\/p>\n
\u0130ngilizce i\u015f m\u00fclakat\u0131na uzman e\u011fitmenlerle haz\u0131rlanmak ister misiniz? Binlerce \u00f6\u011frencimiz gibi siz de Konu\u015farak \u00d6\u011fren ile \u0130ngilizce i\u015f m\u00fclakat\u0131nda ba\u015far\u0131n\u0131z\u0131 garanti alt\u0131na alabilirsiniz.<\/p>\n
A\u015fa\u011f\u0131daki linke t\u0131klayarak \u00fccretsiz kay\u0131t olabilir, e\u011fitim dan\u0131\u015fmanlar\u0131m\u0131zdan m\u00fclakatlara haz\u0131rl\u0131k paketi hakk\u0131nda detayl\u0131 bilgi alabilirsiniz.<\/p>\n
M\u00fclakat Program\u0131 Linki:\u00a0https:\/\/www.konusarakogren.com\/mulakat-<\/a><\/p>\n