Eminiz ki hayali g\u00f6klerde u\u00e7mak, d\u00fcnyan\u0131n neredeyse her k\u00f6\u015fesini g\u00f6rmek, bir s\u00fcr\u00fc insan tan\u0131mak ve maceradan maceraya at\u0131lmak olanlar, kendilerine uygun mesleklerden birinin hosteslik ya da hostluk oldu\u011funu biliyorlard\u0131r. Biz de bu y\u00fczden sizler i\u00e7in faydal\u0131 olabilecek m\u00fclakat sorular\u0131n\u0131 ve bunlar\u0131n yan\u0131tlar\u0131n\u0131 derledik.<\/p>\n
M\u00fclakat g\u00fcn\u00fc, hostes ve host olmak isteyenler i\u00e7in i\u015fe al\u0131m s\u00fcrecinin en zor g\u00fcnlerden biridir. T\u00fcm g\u00fcn boyunca i\u015fe al\u0131m m\u00fclakatlar\u0131n\u0131n yap\u0131laca\u011f\u0131 merkezde olaca\u011f\u0131n\u0131zdan emin olabilirsiniz \u00f6ncelikle!Her ne kadar zorlay\u0131c\u0131 bir s\u00fcre\u00e7 de olsa, hayallerinizdeki i\u015fi yapmak i\u00e7in direnmeli ve \u00f6nceden haz\u0131rl\u0131k yapmal\u0131s\u0131n\u0131z.<\/p>\n
\u0130\u015fe al\u0131m m\u00fclakatlar\u0131 ilk a\u015fama itibar\u0131yla genellikle \u00e7ok kalabal\u0131k oldu\u011fundan dolay\u0131, bu g\u00f6r\u00fc\u015fmeler havayollar\u0131nda ger\u00e7ekle\u015fir. En az\u0131ndan ilk ba\u015fvuruda y\u00fczlerce aday bu \u015fekilde elenmi\u015f olur.<\/p>\n
Hostes ya da host m\u00fclakatlar\u0131nda, m\u00fclakat g\u00fcn\u00fc geldi\u011finde yetenek, yabanc\u0131 dil, psikoloji, ki\u015filik ve g\u00fcd\u00fclerinizle ilgili pek \u00e7ok teste tabii tutulursunuz. \u00d6rnek verecek olursak, British Airways m\u00fclakat g\u00fcn\u00fc a\u015fa\u011f\u0131daki a\u015famalar\u0131 uyguluyor.<\/p>\n
Ba\u015fka havayolu firmalar\u0131nda ise a\u015fa\u011f\u0131daki de\u011ferlendirme a\u015famalar\u0131ndan birine veya t\u00fcm\u00fcne denk gelmeniz de muhtemel.<\/p>\n
T\u00fcm g\u00fcn boyunca \u00e7e\u015fitli testlere tabi tutulaca\u011f\u0131n\u0131z\u0131 ve s\u00fcrekli olarak g\u00f6zlemlenece\u011finizi d\u00fc\u015f\u00fcn\u00fcrsek, baz\u0131 beden dili i\u015faretlerine de dikkat etmenizde fayda var. \u00d6rnek olarak;<\/p>\n
We are sure that those who dream of flying in the skies, see almost every corner of the world, get to know a lot of people and embark on adventure know that one of the most suitable professions for them is cabin crew. That’s why we’ve compiled interview questions and answers that might be useful to you.<\/em><\/p>\n The day of the interview is one of the most difficult days of the recruitment process for the hostess and those who want to be a host. You can be sure that you will be at the center where recruitment interviews will be held all day long!Although it is a challenging process, you must resist and prepare in advance to do the job of your dreams.<\/em><\/p>\n As recruitment interviews are often very crowded at the initial stage, these interviews take place in airlines. At least in the first application, hundreds of candidates are eliminated in this way.<\/em><\/p>\n What awaits the candidates on the day of the interview?<\/strong><\/em><\/p>\n In hostess or host interviews, when the day of the interview comes, you are subjected to many tests related to your talent, foreign language, psychology, personality and motives. As an example, British Airways performs the following steps on the day of the interview;<\/em> In other airlines, it is possible that you will come across one or all of the evaluation steps below.<\/em> What else do employers pay attention to on the day of the interview?<\/strong><\/em><\/p>\n Considering that you will be subjected to various tests throughout the day and will be constantly monitored, it is also worth paying attention to some body language signs. For example;<\/em><\/p>\n A\u015fa\u011f\u0131da \u0130ngilizce m\u00fclakatta kar\u015f\u0131la\u015fabilece\u011finiz sorular\u0131 ve cevaplar\u0131 sizinle payla\u015f\u0131yoruz. Soru ve cevaplar\u0131n\u0131n \u0130ngilizcelerinin ard\u0131ndan T\u00fcrk\u00e7elerine de ula\u015fabileceksiniz.<\/p>\n Sample interview questions and answers<\/strong><\/p>\n 1. Can you tell us about your best features?<\/p>\n You can be sure that you cannot escape this question. Because they will question whether you have the necessary qualifications for a cabin crew job.. We can list the skills and features that can be useful for you as follows;<\/p>\n 2. What would you do if someone afraid to fly started to panic?<\/p>\n With this question, employers want to find out if you can cope with a stressful situation or how you cope with it. How you deal with this situation will also show you whether you can cope with stress perfectly. Panic in the air can create a stressful situation not only for the passenger experiencing the panic, but also for other passengers. So you will need to have friendly customer management. You can find some ways to empathize with the passenger and help him feel less stressed and less nervous. In the meantime, you should know how to explain to other passengers who are concerned about the situation.<\/p>\n Sample Answer:<\/p>\n Example: \u201cFirst, I would ask the passenger if he was okay and if there was anything I could do to help him to feel better. I would explain to him and other passengers that plane anxiety is very common, and I give him some tips to keep calm. In addition, I would have known that I would come back often to check if it was good during the flight, so I would have made them aware that they would spend a very traumatic time for them with a helping hand on their shoulders.<\/p>\n 3. What skills do you think a hostess should have?<\/p>\n Such a question is one of the questions that we expect to be asked. Because here it is measured whether you can grasp the ideal skills for the profession. After necessarily including the ones listed below; you can expand the list.<\/p>\n 4. What are the strengths of customer service?<\/p>\n Employees in the cabin crew spend most of their time communicating with passengers and asking if there is anything they need. Since traveling can be quite stressful, especially by plane, we suggest you an answer as follows!<\/p>\n Example answer: 1. Bize en iyi \u00f6zelliklerinizden bahseder misiniz?<\/em><\/p>\n Bu sorudan ka\u00e7amayaca\u011f\u0131n\u0131za emin olabilirsiniz. Zira sizin hosteslik ya da hostluk i\u00e7in gerekli olan niteliklere sahip olup olmad\u0131\u011f\u0131n\u0131z\u0131 sorgulayacaklard\u0131r. \u0130\u015finize yarayabilecek beceri ve \u00f6zellikleri \u015fu \u015fekilde s\u0131ralayabiliriz;<\/em> 2. U\u00e7maktan korkan biri paniklemeye ba\u015flarsa ne yapard\u0131n\u0131z?<\/em><\/p>\n Bu soru ile i\u015fverenler, sizin stresli bir durumla ba\u015fa \u00e7\u0131k\u0131p \u00e7\u0131kamad\u0131\u011f\u0131n\u0131z\u0131 ya da nas\u0131l ba\u015fa \u00e7\u0131kt\u0131\u011f\u0131n\u0131z\u0131 \u00f6\u011frenmek isterler. Bu durumla nas\u0131l ilgilenece\u011finiz, sizin stresle m\u00fckemmel \u015fekilde ba\u015fa \u00e7\u0131k\u0131p \u00e7\u0131kamad\u0131\u011f\u0131n\u0131z\u0131 da kendilerine g\u00f6sterecektir. Havada panik, sadece pani\u011fi ya\u015fayan yolcu i\u00e7in de\u011fil, di\u011fer yolcular i\u00e7in de stresli bir durum olu\u015fturabilir. Bu y\u00fczden s\u0131cakkanl\u0131 m\u00fc\u015fteri y\u00f6netimine sahip olman\u0131z gerekecektir. Yolcuyla empati kurman\u0131z ve kendini daha az stresli ve daha az gergin hissetmesine yard\u0131m etmeniz i\u00e7in baz\u0131 yollar bulabilirsiniz. Bu esnada, durumla ilgili endi\u015fe ya\u015fayan di\u011fer yolculara da ne \u015fekilde a\u00e7\u0131klama yapaca\u011f\u0131n\u0131z\u0131 biliyor olmal\u0131s\u0131n\u0131z.\u00a0<\/em><\/p>\n \u00d6rnek Cevap:\u00a0<\/em>\u201c\u0130lk olarak, yolcuya iyi olup olmad\u0131\u011f\u0131n\u0131 ve kendini daha iyi hissetmesine yard\u0131mc\u0131 olmak i\u00e7in yapabilece\u011fim bir \u015fey olup olmad\u0131\u011f\u0131n\u0131 sorard\u0131m. Ona ve di\u011fer yolculara, u\u00e7ak kayg\u0131s\u0131n\u0131n \u00e7ok yayg\u0131n oldu\u011funu a\u00e7\u0131klard\u0131m ve sakin kalabilmesi i\u00e7in ona baz\u0131 ipu\u00e7lar\u0131 veririm. Ayr\u0131ca, u\u00e7u\u015f boyunca iyi olup olmad\u0131\u011f\u0131n\u0131 kontrol etmek i\u00e7in s\u0131k s\u0131k yan\u0131na gelece\u011fimi biliyor olurdu ve bu y\u00fczden onlar i\u00e7in olduk\u00e7a travmatik olan bir s\u00fcreyi, omuzlar\u0131nda bir yard\u0131m eli ile ge\u00e7ireceklerinin fark\u0131nda olmalar\u0131n\u0131 sa\u011flard\u0131m.\u00a0<\/em><\/p>\n 3. Sana g\u00f6re bir hostes ya da hostun ne gibi becerilere sahip olmas\u0131 gerekir?<\/em><\/p>\n B\u00f6yle bir soru da kesin olarak sorulmas\u0131n\u0131 bekledi\u011fimiz sorulardan biri. \u00c7\u00fcnk\u00fc burada, meslek i\u00e7in ideal becerileri sizin kavray\u0131p kavrayamad\u0131\u011f\u0131n\u0131z \u00f6l\u00e7\u00fcl\u00fcyor. A\u015fa\u011f\u0131daki s\u0131ralad\u0131klar\u0131m\u0131z\u0131 mutlaka dahil ettikten sonra; listeyi geni\u015fletebilirsiniz.\u00a0<\/em><\/p>\n 4. M\u00fc\u015fteri hizmetlerinin g\u00fc\u00e7l\u00fc yanlar\u0131 nelerdir?<\/em><\/p>\n Kabin ekibinde olan \u00e7al\u0131\u015fanlar, vakitlerinin b\u00fcy\u00fck bir k\u0131sm\u0131n\u0131 yolcularla ileti\u015fime girerek ve ihtiya\u00e7lar\u0131 olan bir \u015fey\u00a0 olup olmad\u0131\u011f\u0131n\u0131 sorarak ge\u00e7irmektedirler. Seyahat etmek, hele ki u\u00e7akla, olduk\u00e7a stresli olabilece\u011fi i\u00e7in, size a\u015fa\u011f\u0131daki gibi bir cevap \u00f6neriyoruz!<\/em><\/p>\n \u00d6rnek yan\u0131t:\u00a0<\/em> \u0130ngilizce i\u015f m\u00fclakat\u0131na uzman e\u011fitmenlerle haz\u0131rlanmak ister misiniz? Binlerce \u00f6\u011frencimiz gibi siz de Konu\u015farak \u00d6\u011fren ile \u0130ngilizce i\u015f m\u00fclakat\u0131nda ba\u015far\u0131n\u0131z\u0131 garanti alt\u0131na alabilirsiniz.<\/p>\n\n\n\n A\u015fa\u011f\u0131daki linke t\u0131klayarak \u00fccretsiz kay\u0131t olabilir, e\u011fitim dan\u0131\u015fmanlar\u0131m\u0131zdan m\u00fclakatlara haz\u0131rl\u0131k paketi hakk\u0131nda detayl\u0131 bilgi alabilirsiniz.<\/p>\n\n\n\n M\u00fclakat Program\u0131 Linki:\u00a0https:\/\/www.konusarakogren.com\/mulakat-<\/a><\/p>\n\n\n\n
Height and weight measurement,Tattoo and piercing check (they check if they are in a visible place, especially when you wear your uniform.)Making a presentation about the business by the company,Group interview and case studyElimination stage (All candidates who came there that day are thanked and the list of candidates who will pass the interview stage is read)Interview stage<\/em><\/p>\n
Presentation exercises – testing confidence and communication skillsPsychometric testing – testing the qualities an airline expectsOral and numerical tests – some may include English language tests<\/em><\/p>\n\n
\u00d6rnek \u0130ngilizce m\u00fclakat sorular\u0131 ve cevaplar\u0131<\/h2>\n
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\u201cI am quite skilled at creating a positive atmosphere around me. It doesn’t matter if I have passengers or colleagues, I can upgrade the mode of everyone I communicate with. For example, if I had a dissatisfied traveler, I would try to increase his satisfaction by talking to him. As a company, I learned what needs we could meet, such as blankets or neck protectors. “<\/p>\n
\u0130nsan canl\u0131s\u0131 bir tav\u0131r: Bu tav\u0131r, yolcular\u0131 u\u00e7akta kar\u015f\u0131larken olduk\u00e7a i\u015finize yarayacakt\u0131r.\u00a0<\/em><\/p>\n\n
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\u201cEtraf\u0131mda olumlu bir atmosfer yaratma konusunda olduk\u00e7a yetenekliyimdir. Yolcu ya da i\u015f arkada\u015flar\u0131m olmas\u0131 fark etmez, ileti\u015fimde oldu\u011fum herkesin modunu y\u00fckseltebilirim. \u00d6rne\u011fin seyahatinden memnun olmayan bir yolcum olsayd\u0131, onunla konu\u015farak memnuniyetini artt\u0131rmaya \u00e7al\u0131\u015f\u0131rd\u0131m.\u00a0 \u015eirket olarak yolcular\u0131n, battaniye ya da boyun koruyucu gibi, hangi ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131layabildi\u011fimizi \u00f6\u011frenirdim. \u201c<\/em><\/p>\n\n\nKonu\u015farak \u00d6\u011fren ile Host\/Hostes \u0130ngilizce \u0130\u015f M\u00fclakat\u0131na Haz\u0131rlan\u0131n!<\/h2>\n\n\n\n
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D\u00fczenli olarak geli\u015fim raporlar\u0131n\u0131z\u0131 sizinle payla\u015f\u0131r. Derslerinizi hat\u0131rlat\u0131r ve motivasyonunuz d\u00fc\u015ft\u00fc\u011f\u00fc anda size destek olur.<\/li>\n<\/ol>\n\n\n\n